What’s the best airline in America? We looked at the American Customer Satisfaction Index (ACSI), which ranks airlines based on various customer service benchmarks, from the ease of making reservations to boarding experience to seat comfort to the range of flight schedules to cleanliness.
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Best Airline in America
Alaska Airlines is the best airline in America. It holds the highest overall customer satisfaction rating. In 2023, their score improved significantly to 81, representing an impressive 8% increase from the previous year.
Best Airline Ranked by Customer Satisfaction
1. Alaska Airlines:
Alaska Airlines has been ranked as the best airline with the highest overall customer satisfaction rating. In 2023, their score improved significantly to 81, which was an impressive 8% increase from the previous year.
- 2022: 75.
- 2023: 81 (a 8% increase)
2. American Airlines:
American Airlines had a relatively stable satisfaction score, with a slight 1% increase from 77 in 2022 to 78 in 2023.
- 2022: 77
- 2023: 78 (a 1% increase)
3. Southwest Airlines:
Similarly, Southwest Airlines also experienced a minor improvement, with a 1% increase from 77 in 2022 to 78 in 2023.
- 2022: 77
- 2023: 78 (a 1% increase)
4. United Airlines:
United Airlines, on the other hand, maintained a satisfaction score of 77 in both 2022 and 2023.
- 2022: 77
- 2023: 77
5. Delta Air Lines:
Delta Air Lines saw a slight decline in satisfaction, with a 1% decrease from 77 in 2022 to 76 in 2023.
- 2022: 77
- 2023: 76 (a 1% decrease)
6. JetBlue Airways:
JetBlue Airways experienced a more significant drop in satisfaction, with a 4% decrease from 79 in 2022 to 76 in 2023.
- 2022: 79
- 2023: 76 (a 4% decrease)
7. Allegiant Air:
Allegiant Air showed a remarkable improvement, with a 7% increase from 70 in 2022 to 75 in 2023.
- 2022: 70
- 2023: 75 (a 7% increase)
8. All Other Airlines:
The “All Other Airlines” category represents an aggregate of smaller carriers. Their satisfaction scores increased slightly from 71 in 2022 to 72 in 2023, which was a 1% increase.
- 2022: 71
- 2023: 72 (a 1% increase)
9. Frontier Airlines:
Frontier Airlines had a modest increase of 2%, from 66 in 2022 to 67 in 2023.
- 2022: 66
- 2023: 67 (a 2% increase)
10. Spirit Airlines:
Spirit Airlines also saw a slight improvement, with a 2% increase from 63 in 2022 to 64 in 2023.
- 2022: 63
- 2023: 64 (a 2% increase)
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