What’s the best car rental company in America? We looked at the American Customer Satisfaction Index (ACSI) which ranks car rental companies on various metrics such as the car rental experience, the reservation process, the pickup and return process, the quality and cleanliness of the vehicle, the staff courtesy and helpfulness, variety of vehicles, and the loyalty programs.
What’s the Best Car Rental Company in America?
The best car rental company in America is Alamo scoring an impressive 83 in customer satisfaction.
Best Car Rental in America
1. Alamo
Alamo is the best car rental company in America, with a 5% increase in customer satisfaction from 79 to 83. Alamo is known for its friendly service, convenient locations and competitive prices.
- 2022: 79
- 2023: 83 (a 5% increase)
2. Avis
Avis came in second. It is important to note that Avis is the most improved car rental company, with an 8% increase in customer satisfaction from 74 to 80.
Avis is a global brand that operates in more than 165 countries and has a fleet of over 600,000 vehicles. Avis caters to business travelers and leisure travelers alike, with services such as car delivery, roadside assistance and mobile app booking.
- 2022: 74
- 2023: 80 (a 8% increase)
3. Enterprise
Enterprise is the third best car rental company, with a 4% increase in customer satisfaction from 76 to 79.
Enterprise is the largest car rental company in the world, with more than 9,000 locations and 1.9 million vehicles. Enterprise is known for its pick-up and drop-off service, its wide selection of cars and trucks, and its corporate social responsibility initiatives.
- 2022: 76
- 2023: 79 (a 4% increase)
4. National
National came in fourth, with a 3% increase in customer satisfaction from 76 to 78. National is a premium brand that targets frequent travelers who value speed and convenience. National offers a fast and easy rental process through its Emerald Club, Emerald Aisle and Emerald Checkout.
- 2022: 76
- 2023: 78 (a 3% increase)
5. Budget
Budget ranked fifth, with a 6% increase in customer satisfaction from 72 to 76.
Budget is a value-oriented brand that offers low-cost car rentals for travelers on a budget. Budget has more than 3,000 locations worldwide and provides a range of vehicles, from economy cars to luxury cars.
- 2022: 72
- 2023: 76 (a 6% increase)
6. Hertz
Hertz came in 6th place. It did not improve its customer satisfaction score, remaining at 76.
Hertz is one of the oldest and most recognized car rental companies in the world, with more than 10,000 locations and 700,000 vehicles. Hertz offers a variety of services, such as Hertz Gold Plus Rewards, Hertz Ultimate Choice and Hertz Connect.
- 2022: 76
- 2023: 76 (stayed the same)
7. Dollar
Dollar is the second lowest ranked company, with no change in customer satisfaction from 75.
Dollar is a low-cost brand that operates in more than 70 countries and has over 200,000 vehicles. Dollar offers a simple and hassle-free rental experience through its Dollar Express Rewards, Dollar Express Rents and Dollar Express Returns.
- 2022: 75
- 2023: 75 (stayed the same)
8. Sixt
Sixt is the lowest ranked car rental company, with a customer satisfaction score of 72. Sixt is a new entrant to the US market, having started operations in 2011.
Sixt is a German-based company that operates in more than 100 countries and has over 200,000 vehicles. Sixt offers a premium service, with high-end cars, free upgrades and unlimited mileage.
- 2022: n/a
- 2023: 72
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