What’s the best fast food in America? We analyzed the American Customer Satisfaction Index (ACSI), which evaluates fast food restaurants based on several customer service benchmarks, including the accuracy of food order, food quality, speed of checkout or delivery, reliability of mobile app, restaurant layout, cleanliness, and variety of food on the menu.
Best Fast Food in America
Chick-fil-A is the highest-rated fast food restaurant in America, based on customer satisfaction, with a rating of 85.
Check out: 15 Fast Food with All Day Breakfast (and what to order)
Best Fast Food Pizza in America
Papa John’s is the best fast food pizza restaurant in America, according to customer satisfaction, with a rating of 80. Domino’s came in second with a customer satisfaction rating of 78.
Best Fast Food Chicken in America
Chick-fil-A is the best fast food chicken restaurant in America, according to customer satisfaction, with a rating of 85.
Check out: Best Fast Food Chicken You Need to Try
Best Fast Food Sandwich Chain Restaurant in America
Jimmy John’s is the best fast food sandwich restaurant in America, according to customer satisfaction, with a rating of 84.
Best Fast Food Burger Restaurant in America
Five Guys is the best fast food burger restaurant in America, according to customer satisfaction, with a rating of 78. Wendy’s came in second for the best fast food burger restaurant with a rating of 74.
Best Coffee Chain in America
Starbucks is the best coffee chain in America, based on customer satisfaction, with a rating of 78. Dunkin’ is a close second with a rating of 77.
Best Asian Fast Food Restaurant in America
The best Asian fast food chain restaurant in America is Panda Express. It has a rating of 77 in customer satisfaction.
Best Mexican Fast Food Restaurant in America
The best Mexican fast food chain restaurant in America is Chipotle with a rating of 75 in customer satisfaction.
Best Ice Cream Chain in America
Dairy Queen is the best ice cream chain in America receiving a rating of 75 in customer satisfaction.
Best Fast Food in America Ranked by Customer Satisfaction
1. Chick-fil-A:
Chick-fil-A is known for its chicken sandwiches, waffle fries, and friendly service. The chain has a strong presence in the southern and central regions of the US.
- Rating (2022): 83
- Rating (2023): 85
- % Change: 2%
2. Jimmy John’s (Inspire Brands):
Jimmy John’s specializes in fast and fresh subs sandwiches made with high-quality ingredients. It has locations across the country.
- Rating (2022): 79
- Rating (2023): 84
- % Change: 6%
3. KFC (Yum! Brands):
KFC (Kentucky Fried Chicken) is famous for its fried chicken, biscuits, and sides. It has a global presence but is particularly popular in the US.
- Rating (2022): 78
- Rating (2023): 81
- % Change: 4%
4. Papa Johns:
Papa John’s specializes in pizza delivery and takeout.
- Rating (2022): 76
- Rating (2023): 80
- % Change: 5%
5. Domino’s:
Domino’s is another major pizza chain known for its delivery and carryout services. They offer a wide range of pizza flavors and crust options.
- Rating (2022): 78
- Rating (2023): 78
- % Change: 0%
6. Five Guys:
Five Guys is a burger joint known for its customizable burgers, fresh-cut fries, and peanuts served while you wait. It has locations across the US.
- Rating (2022): 76
- Rating (2023): 78
- % Change: 3%
7. Pizza Hut (Yum! Brands):
Pizza Hut offers a variety of pizzas, pasta dishes, and sides. It has both dine-in and delivery options.
- Rating (2022): 77
- Rating (2023): 78
- % Change: 1%
8. Starbucks:
Starbucks is primarily known for its coffee and espresso-based drinks. It has a vast network of coffee shops across the US.
- Rating (2022): 77
- Rating (2023): 78
- % Change: 1%
9. Arby’s (Inspire Brands):
Arby’s is known for its roast beef sandwiches, curly fries, and a variety of deli-style meats. The chain has locations across the US, often found in shopping centers and along highways.
- Rating (2022): 76
- Rating (2023): 77
- % Change: 1%
10. Dunkin’ (Inspire Brands):
Dunkin’ (formerly Dunkin’ Donuts) is famous for its coffee, donuts, and breakfast sandwiches. It has a strong presence in the northeastern states and beyond.
- Rating (2022): 74
- Rating (2023): 77
- % Change: 4%
11. Panda Express:
Panda Express specializes in American Chinese cuisine, offering dishes like orange chicken, fried rice, and chow mein. It is commonly found in shopping malls and food courts.
- Rating (2022): 75
- Rating (2023): 77
- % Change: 3%
12. Burger King (RBI):
Burger King is a global fast food chain known for its flame-grilled burgers, Whopper sandwich, and onion rings. It has locations throughout the US and internationally.
- Rating (2022): 75
- Rating (2023): 76
- % Change: 1%
13. Panera Bread:
Panera Bread offers bakery items, soups, salads, and sandwiches. It emphasizes fresh ingredients and has a cozy cafe atmosphere. Panera locations are often found in suburban areas.
- Rating (2022): 77
- Rating (2023): 76
- % Change: -1%
14. Chipotle:
Chipotle Mexican Grill serves customizable burritos, bowls, and tacos with a focus on fresh ingredients. It is popular among millennials and has locations nationwide.
- Rating (2022): 77
- Rating (2023): 75
- % Change: -3%
15. Dairy Queen:
Dairy Queen (DQ) is known for its soft-serve ice cream, Blizzards, and classic fast food items like burgers and chicken tenders. It has a nostalgic appeal and is found in various regions.
- Rating (2022): 74
- Rating (2023): 75
- % Change: 1%
16. Subway:
Subway is a sandwich chain where customers can customize their subs with various toppings and bread options. It has a vast network of locations globally.
- Rating (2022): 75
- Rating (2023): 75
- % Change: 0%
17. Little Caesars:
Little Caesars is known for its affordable and hot-and-ready pizzas. It’s a go-to choice for quick pizza pickup or delivery.
- Rating (2022): 75
- Rating (2023): 74
- % Change: -1%
18. Popeyes (RBI):
Popeyes specializes in spicy fried chicken, biscuits, and Cajun-inspired sides. It has a strong presence in the southern US.
- Rating (2022): 71
- Rating (2023): 74
- % Change: 4%
19. Wendy’s:
Wendy’s is known for its square-shaped burgers, Frosty desserts, and fresh salads. It has locations across the US.
- Rating (2022): 73
- Rating (2023): 74
- % Change: 1%
20. Jack in the Box:
Jack in the Box offers a diverse menu, including burgers, tacos, and breakfast items. It is primarily found in the western and southwestern states.
- Rating (2022): 72
- Rating (2023): 73
- % Change: 1%
21. Sonic (Inspire Brands):
Sonic Drive-In is known for its drive-in concept, where customers can order from their cars and have their food delivered by carhops. The menu includes items like burgers, hot dogs, tater tots, and milkshakes. Sonic has a strong presence in the southern and central regions of the US.
- Rating (2022): 74
- Rating (2023): 72
- % Change: -3%
22. Taco Bell (Yum! Brands):
Taco Bell is a fast food chain specializing in Mexican-inspired cuisine. Their menu features tacos, burritos, quesadillas, and nachos. Taco Bell has locations nationwide and is popular among late-night diners.
- Rating (2022): 72
- Rating (2023): 71
- % Change: -1%
23. McDonald’s:
McDonald’s is one of the most iconic fast food chains globally. Known for its golden arches, McDonald’s offers a variety of items, including burgers, chicken nuggets, fries, and breakfast sandwiches. It has an extensive network of locations across the US and around the world.
- Rating (2022): 68
- Rating (2023): 69
- % Change: 1%
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